Job Title: Software Engineer Job-with skills Infrastructure Support L1 | Technical Writer Job | Software Engineer Job in Fresher
Pay Package/Salary: 25000 to 55000
Work Exp: 1-4 years
Organization Name: Infogain India Private Limited
Job Location: Noida, Uttar Pradesh
Qualification Required: 10th, 12th, Graduation or Any
ROLES & RESPONSIBILITIES Agent logs, receives and tracks trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved/closed out within the ticketing system ? Provides telephone support to end-users on hardware, software and other store system related issues ? Provides first-level problem resolution on the telephone with users and walks the user through a series of steps to determine issue classifies level, priority and nature of problem ?
Opens, tracks, taking ownership of issues and promotes end-user satisfaction tracks activities of technical support specialists to whom tickets were assigned ? Works with Level 2 and other escalation points to resolve technical issues ? Provides Remote Access Support through various VPN connections ? Provides a high level of customer service in a fast-paced environment with phone calls, emails, and messaging ? Follows up with existing tickets/inquiries, as appropriate ? Accurately classifies and records details of inquiries into a web-based ticketing system ? Effectively manages/prioritizes time to ensure that minimum Service Levels are met and/or exceeded