Job summaryRekindle Position:Shipping & Delivery Support (SDS) is looking for a new permanent Team Manager to support our growth within India and help pioneer support for our growing transportation customer segments. In this role, you will be managing a team of 20 Customer Support Associates and be responsible for the overall performance and operational delivery of your team.
ob Title: Shipping & Delivery Support (SDS) Team Manager
Pay Package: 10000 – 20000 a Month
Work Experience: 0 – 1 years
Organization Name: Amazon
Job Location: New Delhi, Delhi
This will require you to work with key support functions such as SDS WW & EU leaders, Delivery Station Operations, Program Managers, Recruiting, and Human Resources to review performance trends and opportunities and take continual action to improve the service level and quality of performance.
Experience with operational management and process improvement is preferred and you should be comfortable with making decisions in the midst of ambiguity. Developing positive working relationships with your team and collaborating across multiple teams will be important for success in this role. Overall responsibilities include: ·
Excellent ability to solve customer service issues and demonstrate passion for delivering a positive customer experience. · Developing and achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality. ·
Develop a team of 20 – 25 associates. Responsible for the overall direction, co-ordination, motivation and evaluation of the team. · Carry out supervisory responsibilities in accordance with Amazon policies and procedures. · Additional responsibilities will include interviewing, training and motivating employees; planning, assigning and directing work; Coaching, rewarding and disciplining employees; resolving conflicts and managing risks for Amazon. ·
The Manager must communicate policies to associates and become the primary information source for staff, following up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. · Understanding the use of Customer Service and Company systems and understanding and control of department functions and procedures. · Development, analysis and improvement of new strategies and procedures. The Manager will have the ability to develop, plan and implement short and long range goals. · Basic project development, management and implementation at the site and network levelNote : For more details on rekindle program,