Service Delivery Manager Job | 12th Pass Delivery Partner Job | Delivery Job Vacancy for Fresher | Zomato Delivery Boys Job in Delhi

By | June 16, 2022
Delivery Executive Job Vacancy | Delivery job Vacancy for 12th Pass | Zomato Delivery job Vacancy

Job Title: Service Delivery Manager

Pay Package/Salary: 15000-30000 per Month

Work Exp: 0-1 year

Organization Name: NTT

Job Location: Delhi

Qualification Required: 10th, 12th, Graduation or Any

Language: English/Hindi

Job info:

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The Service Delivery Manager takes responsibility for the delivery of services to Dimension Data’s strategic, regional accounts whose operations span a regional geography and multiple Dimension Data Business Units.Working at NTTRelationship Management Identifies the communications needs of each stakeholder group in conjunction with business owners and subject matter experts

Translates communications / stakeholder engagement strategies into specific tasks

Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans

Negotiates with stakeholders at senior levels, ensuring that organisational policy and strategies are adhered to

Provides informed feedback to assess and promote understanding. Contract Management Oversees and measures the fulfillment of contractual obligations

Uses key performance indicators (KPIs) to monitor and challenge performance and identify opportunities for continuous improvement

Develops strategies to address under-performance and compliance failures, including application of contract terms

Identifies where changes are required, evaluates the impact, and advises stakeholders about the implications and consequences for the business and/or the procurement element of programmes/ projects

Negotiates variations and seeks appropriate authorisation

Actively supports and engages with experts and stakeholders to ensure continuous improvements are identified through review and benchmarking processes

Develops and implements change management protocols

Service Delivery Management Ensures that service delivery meets agreed service levels

Contribute to services catalog

In consultation with the client negotiates service level requirements and agrees service levels

Diagnoses service delivery problems and initiates actions to maintain or improve levels of service

Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency. Financial Management Monitors and maintains all required financial records for compliance and audit to all agreed requirements

Assists all other areas of IT with their financial tasks, especially in the areas of identification of process, service, project and component costs and the calculation and subsequent reduction of all IT service, project, component and process failures

Contributes to financial planning and budgeting

Collates required financial data and reports for analysis and to facilitate decision making. Business Risk Management Investigates and reports on hazards and potential risk events within a specific function or business area. What will make you a good fit for the role?A bachelor’s degree in engineering or equivalent training with at least 5 years of working experience in a similar function Excellent communication skills in Dutch and/or French and English (verbal and written) Strong analytical thinking Stress Resistant Good at solving problems and can use your initiative to drive innovation Assertive in their approach and display excellent persuasion and influence ability ITIL V4 A very good market overview in regards of services

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