Program Manager Job | Amazon Jobs in Chennai Work From Home | Amazon Jobs in Hyderabad for Freshers 2021 Work From Home

By | July 8, 2022
Amazon Careers Work From Home | Work From Home Jobs | Amazon Call Centre Job Work From Home | Amazon Jobs Work From Home India Amazon Online Jobs

Job Description : Job summary The role is expected to manage execution for Amazon Pay Video KYC team & drive KRA with strong operational risk framework. This is critical to execute and meet RBI guidelines applicable for all PPI (Pre-Paid Instrument) license holders.

We are looking for an individual who is passionate and capable to pro-actively lead the team in such a way that it is improves the productivity, quality and efficiency of the tasks performed by our makers and checkers at their dedicated sites / location, so as to ensure the verification completed by them meets Amazon standards and guidelines.

The role involves owning of all production and quality KRA metrics. He/she will manage performance measured on operations/business goals, SLA Adherence, SOP adherence, Reject Rate, Reg Compliance breaches etc. Given this area has a high regulatory compliance bar, ensuring we operate within a strict process compliant boundary is critical. The incumbent will be required to ensure adequate process controls and mechanisms are in place to proactively identify any malpractices both from compliance and billing perspectives.

Key job responsibilities. Manage a team and facilitate flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. . Handle live operations wherein decisions have to be taken on the spot and actions needs to be initiated right away.

Manage the staff by delegating their roles based on the Amazon demand requirements. . Define and meet priorities and operational goals according to Amazon demand requirements. . Develop performance metrics to drive team performance and business results. . Review and manage daily and weekly reports on employee performance metrics to Amazon leadership team. .

Escalate problems or variances in the information and data to the relevant owners and follow through with resolutions. . Translate established guidelines into daily work practices. .

Make sure the site is adhered to Amazon’s standard SOP, regulatory guidelines and always be prepared for concurrent audit to ensure zero process breach . Maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information

Basic Qualifications : . 3+ years experience in program or project management . Experience defining program requirements and using data and metrics to determine

improvements . 3+ years experience working cross functionally with tech and non-tech teams Preferred Qualifications : . Completed MBA or Master’s Degree in operations or related fields. . A self-motivated person with the ability to motivate the team . Good analytical and problem-solving skills . Proficiency in MS office & Excel . Strong written and oral communication skills

Apply Now

Leave a Reply

Your email address will not be published.