Manager Reporting & Analytics | Hcl Recruitment | Analytics Manager Jobs Near Shahdara Delhi

By | July 6, 2022
Manager Reporting & Analytics | Hcl Recruitment | Analytics Manager Jobs Near Shahdara Delhi

Job Description :At TTEC, we’re all about the Human Experience. Elevated. As aManager, Reporting and Analyticsto workremotely in India, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing Do you have a passion for leading, mentoring and coaching Looking for an opportunity where you’ll bring your analytical skills to the table and provide recommendations to improve processes You’ll lead the team that provides value added services by generating and analyzing operations and financial reporting. You’ll also be responsible for supporting the team that provides business evaluation, process development, business analysis, business modeling and report development.

You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done. You’ll report to the Senior Manager, Reporting and Analytics. We’re looking for a leader to Act as one, as you’ll encourage and motivate your team with their reporting and analysis to support the business.

During a Typical Day, You’llWork with the team to deliver timely and accurate associate level performance, efficiency, and reliability reporting at the enterprise levelEnsure the team maintains and delivers enterprise performance reports/dashboardsMaintain database records and perform routine audits of data validating proper site, client, and project relationshipsBuild and develop reports both proactively and in response to business need to improve operational efficienciesDevelop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence toolsProvide insights and analytics to help operations in improving processes, productivity and efficiency key performance indicatorsWhat You Bring to the RoleBachelor’s degree5 + years call center or outsourcing experience

Continuously promote a performance-driven culture and always work towards reaching for amazing Reporting experienceAdvanced skill in Excel and other MS Office applicationsMust be able to work in a flexible shiftBusiness Intelligence Platform Administration (Power BI, Tableau, Qlik) experienceWhat You Can Expect

Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring mindsAnd yes… all the competitive compensation, performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise youAbout TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you

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