Field Data Center Technician | Amazon Web Services (AWS) | Amazon Data Services India Private Limited

By | August 6, 2022
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Job Summary

DESCRIPTION

This role is with our Amazon Data Services India Private Limited (“ADSIPL”) Outposts Operations team – delivering a new way for Infrastructure to be delivered to our customers. ADSIPL Outposts brings native ADSIPL services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same APIs, tools, and infrastructure across their on-premises and the ADSIPL cloud to deliver a truly consistent hybrid experience. The provided Outposts infrastructure is fully managed,

maintained, and supported by ADSIPL directly to deliver access to the latest ADSIPL capabilities for our customers.

We are looking for a Field Outposts Operation Technician who is an experienced and highly motivated Data Center Technician to install and support ADSIPL deployments. As a Field Data Center Technician, you will get to help deploy and maintain cloud computing infrastructure across a number of locations. This is a customer facing role and requires professionalism and excellent communications. Your activities will include (but not limited to):
• You will have experience building relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise.
• You have previous hands-on technical troubleshooting experience and a proven ability for solving complex problems.
• Conducting site assessments at various facilities in India to proactively prepare for the onsite installation of DC equipment at such facilities
• Installing/expanding DC infrastructure at the third-party premises, customer data center, and/or co-located data center environment
• Troubleshooting network installations & configurations and performing network testing, basic break/fix and/or decommissioning
• Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience
• Proficiency in English, Hindi and Tamil is required to conduct day-to-day business, both internally and with external customers
• May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
• May lead larger projects that require cross-functional alignment and support, including large-DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards.
• You will be required to travel between locations to install, service, and retrieve ADSIPL equipment.
• May be required to work outside of standard working hours, to include nights and/or weekends (on-call rotations and/or on demand escalations) in support of customer scheduling and/or time-sensitive escalations

Most of all, you will have a passion for technology along with a desire to be the best at your job every day!

Basic Qualifications
• 4+ years of experience working in a data center operations or equivalent environment
• 2+ years of experience working in a program management capacity and/or leading large-scale complex projects
• 2+ years of experience with data center equipment and rack build/installation efforts
• 2+ years of experience working with networking protocols/technologies (TCP/IP, Ethernet, L2/L3)
• English, Hindi and Tamil language proficiency is required (speaking, reading, and writing)

Physical Requirements
• Physical ability to push/pull heavy objects into position (regularly lift up to 24 kg and participate in team lifts of 30 kg on average)
• Ability to on occasion work in cramped spaces, elevated locations and/or at heights and from ladders, as required

Travel Requirement

Frequent travel (60% on average) required

Basic Qualifications

4+ years of experience working in a data center operations or equivalent environment
• 2+ years of experience working in a program management capacity and/or leading large-scale complex projects
• 2+ years of experience with data center equipment and rack build/installation efforts
• 2+ years of experience working with networking protocols/technologies (TCP/IP, Ethernet, L2/L3)
• English, Hindi and Tamil language proficiency is required (speaking, reading, and writing)

Travel Requirements

Frequent travel (60% on average) required

Preferred Qualifications
• Degree in a technical field or 4+ years of relevant work experience in a data center operations environment
• Experience in a customer-facing role, with the proven ability to manage and effectively communicate expectations to clients
• Strong interpersonal, written, and verbal communication skills, with the proven ability to effectively manage through conflict
• Proven ability to troubleshoot complex IT problems, solving for issues at the root-cause level
• Understanding of power feeds/redundancy, ATS, hot/cold aisles, rack build/installation, networking hardware (cabling, switches, servers), inventory management, and associated troubleshooting
• Experience participating in/leading efforts to automate processes and/or implement tools/SOPs that enhance operational efficiencies
• Proficiency in network operating systems (Cisco IOS, NX-OS, Junos) and basic understanding of Linux/Unix configuration
• Industry standard certifications (CompTIA, Cisco, etc.)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Company – ADSIPL – Maharashtra

Job ID: A2033700

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