Call Center Team Lead Job | Telecalling Jobs for Freshers | Online Job Vacancy for 12th Pass

By | July 15, 2022
Call Center Jobs In Gurgaon For 12th Pass Freshers | Customer Service Jobs Work From Home | Telecaller Job for 12th Pass

Call Center Team Lead Job | Telecalling Jobs for Freshers | Online Job Vacancy for 12th Pass

Job Title:Call Center Team Lead Job

Pay Package/Salary: 8000 to 10000

Work Exp: 0-1 years

Organization Name: LoveMySmile

Job Location: India

Qualification Required: 10th, 12th, Graduation or Any

Language: English/Hindi

Job info:

• Plan for manpower and staffing of the Smile Consultant Centre.
• Work closely with the team, motivating and coaching them.
• Work with the business team to create goals and their achievement plan.
• Ensure complete lead management and all related matrices with Inbound, Outbound, and chat processes.
• Support the Head of Sales and Head of Call Center to deliver business targets and objectives and create a performance-orientated culture.
• Use company methodology, team input, and own initiative to ensure attendance and retention targets are achieved.
• Manage floor operations, discipline, and effective utilization of resources.
• Quality audit and analyze call center data and report to management as per stipulated schedule.
• Provide training to improve call quality and efficiency.
• Continuous feedback to the management team on the lead impact of various plans being executed.
• Ensure best-in-class customer experience and service.

Critical requirements for the role (Must-Haves):
• Any bachelor’s or master’s degree.
• 5 to 7 years of experience within a Contact Centre environment with 2 years as a Team Lead.
• Excellent leadership and communication skills.
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations.
• Energetic and motivating individual.
• Proficiency in MS Office (MS Excel and MS Outlook, in particular) and Call Centre software program.
• Agile with a growth mindset.
• Comfort with an unstructured role and environment that evolves

Apply Now

Leave a Reply

Your email address will not be published.