Job Title: Call Center Representative
Pay Package/Salary: ₹15.7T–₹18T a month
Work Exp: 1-3 years
Organization Name: Telephone Peeragarhi Call Center
Job Location: New Delhi, Delhi
Qualification Required: 10th, 12th, Graduation or Any
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful call center representative, you should be customer-focused, detail-oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Teleone Peeragarhi Call Center
Call Center Representative
15700/- To 18000/- Per Month
Delhi, Delhi 110087
DV group has put its first stone ts inception till now It continuously achieving milestones, finding its ways by cracking roadblocks. “Businesses come into reality only when we nurture it like a baby, It needs tremendous willpower, need to make hard decisions on time, It takes sweat, and determination.
Vision: “To be a prominent organization with acquiring maximum numbers of loyal customers around the globe, profitability and a healthy financial background with being well known for our ability to serve the best quality products.”
These are cornerstones to our corporate culture, and because they are independent of scale, they have served us well from our early days as a startup through today as a fast-growing global company.
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of the company and position.
Adhering to all company policies and procedures.
Skills & Requirements
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision-making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
- Disability Insurance.
- Tuition Reimbursement.
- Corporate Discounts.
- Paid Vacation.
- Retirement Plans.
- Paid Sick Leaves.
- Performance Bonus.
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