Job Description :We are looking for individuals who can join us as Associate Consultant, Process Improvement and provide value added services to our client base through the generation and analysis of pre-hire, training, production performance and attrition data analyses, advanced data analytics and advanced data reporting. Accepting digital applications for your protection and the protection of our employees: Apply online today to connect with us. Though this role would be ‘Work From Home’.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it’s more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. What You’ll be Doing Provide advanced analytics and Power BI reports as well as troubleshoot and identify issues with existing reports. Delivering amazing experiences brings a smile to your face and you find it very rewarding.
As a Associate Consultant, Process Improvement You’ll Enjoy: Fun, talented and witty teammates Knowledgeable, encouraging, and present leadership Family-friendly environment Free-spirited, theme-based employee events Diverse and community-minded organization Career-growth and lots of learning opportunities for aspiring minds And yes…all the competitive pay and benefits you’d expect On a typical day, you’ll Troubleshoot and identify issues with existing reports and data by analyzing Excel reports and other data. Analyze pre-hire assessment, operational, information technology and financial data and make recommendations on how to improve processes. Identify key trends in data and, under direction of I/O team, help model new scoring and content to maximize predictive validity. Summary analysis and recommendations are provided to all levels of management internally and client-facing analyses are required often, also. Provide advanced analytics and PowerBI reports (including but not limited to multiple regressions, predictive modelling, ANOVA, Cluster Analyses) Create and present powerpoint presentations on analytics and project results If needed, supervise and coach PI Analysts. As directed by management, manage multiple complex business projects. Complex projects could include the rollout of new reporting for clients or internal use, submitting requirements to data warehousing team for database changes, providing client direct data feeds solutions, etc.
Work on special projects and escalated issues as directed by corporate management. Perform routine audits of data validating proper site, client, and project relationships. This activity includes the daily review of all data records received during the nightly electronic extracts to validate the proper mapping in our data warehouse. The responsibilities include writing reports and queries to audit the data. These reports and audits are performed daily, and appropriate actions are taken to correct the data if necessary. Work directly with external and internal client to determine reporting requirements and develop appropriate solutions. Why You What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following: Proficiency and extensive exposure in Excel, PowerBI/Tableau and programming/analytics skills such as SQL, Python or R preferred. Knowledge of advanced analytics and statistics methodologies such as multiple regression, meta-analysis, shapley regression, etc
Have at least 5 years work experience in similar roles Highly proficient in best application development practices that result in easily maintained and understood, consistent/standardized approaches for development deliverables and high performing applications Highly proficient in documentation of technical specifications Ability to work well with a team or multiple teams Master’s degree in statistics, computer science or something similar. Apply Today: Click on the Apply Now button. You’ve applied, now what After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. Thank you for applying – it’s time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course