Amazon Job Recruitment 2022 | Jobs For Freshers KYC Quality Analyst | Capacity Planning Analyst Job | ASO Planning Team |

By | July 12, 2022
Amazon Job Recruitment 2022 | Jobs For Freshers KYC Quality Analyst | Amazon Online Work for Fresher

Job summary

The Advertising Support and Operations team is looking for a curious, resourceful, and experienced Capacity Planning Analyst to join our team of Product Managers, Program Managers and call center operations.

Our mission is to ensure Advertisers have the right support at the right time to confidently and effectively grow their business through Amazon.

Key job responsibilities
• Forecast contacts and plan capacity for worldwide contact center network for Amazon Advertiser service.
• Manage headcount staffing and scheduling for a headcount supporting multiple geographies.
• Improve performance to plan by identifying, measuring and managing key metrics
• Capture the right metrics to influence stakeholders and measure success
• Lead critical projects to improve planning and forecasting efficiency for global operations.
• Promote process improvement and standardization of processes across all sites in the network

About the team

The Advertiser Support mission is to ensure Advertisers have the right support at the right time to confidently and effectively grow their business through Amazon.

BASIC QUALIFICATIONS

3+ years experience in contact center capacity planning or workforce management -Experience with Microsoft Excel -Bachelor’s Degree

PREFERRED QUALIFICATIONS

Experience in SQL

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit https : / / www.amazon.jobs / en / disability / us

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